Revisiting Respect: Core Dimension Defined

Much of our work with clients centers around creating cultures that support high levels of trust, productivity, morale, profits and customer delight. They also want to retain their best performers, be seen as an employer of choice, and grow their businesses. If they’re non-profits or government agencies, they want the same sorts of things, all…

Presume Good Intent: It’s How You Show Up

As we work with teams and coaching clients, one of the concepts (mantrasactually) that we typically ask them to adopt is “presume good intent.” Over the years, this suggestion has been met with mixed responses: hesitant acceptance, suspicion, reluctance, outright refusal. Often, the relationships we’re trying to strengthen or repair have history. “There’s history,” they’ll say…

Go for Genuineness: Core Dimensions Defined

The fourth, and final, Core Dimension is GENUINENESS. Whenever we do the Core Dimensions exercise with a group, which involves identifying specific behaviors that you might observe or experience if someone were delivering high levels to you, this one starts out being tough. We often describe genuineness as something that we can sense—we get a…

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Five on Friday- Employee Wellness Month

June is National Employee Wellness Month and it is crucial for every leader to recognize the importance of both physical and mental wellness when it comes to your employees. Unhappy employees (negative employees/negative work environments) cost an estimated $300 billion in the US alone. “Well” employees equal productive employees and productive employees help make a profit culture…

Mirage Delegation

Let’s have a discussion about Mirage Delegation, a trap we can easily fall into: you say you’re delegating, you even go through the initial motions of turning over the reigns, but then you begin to hover over, commit drive-bys, muddle in the middle, until finally everyone’s lost track of who’s really completing this task or project. You start…

Reducing Organizational Drag

Are you seeing signs of organizational drag? Are you listening? Here are some indicators: 1. lack of initiative or drive; people seem to be doing the “same old, same old” in their work days 2. lack of direction; people wait to be told what to do 3. presence of fear or reluctance to “do the…

Seriously, SPECIFICITY is key!

The third Core Dimension that will help you to create better workplaces, better relationships and better margins on your bottom line is SPECIFICITY. I used to say, in public settings, that if I were the kind of girl to get a tattoo on her forehead, it would be “Be Specific,” in large, curlicue letters. This…

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Five on Friday- Growing Your Small Business

Five ways to grow your small business without breaking the bank You want to grow your business but you have a limited budget. You see growth in your immediate future but your bank account won’t allow for all the bells and whistles that come with getting your business to the next level of your business plan….

Terminal Uniqueness

Terminal uniqueness is a challenging malady: it often affects the first-born, inexperienced entrepreneurs, people in cutting edge industries, and just about every sales person I’ve ever encountered. Definition: the belief that no one, anywhere, in any situation has ever faced exactly what you have. Nobody. To be fair, I do believe each person is unique with special…

Engaging with Empathy: Core Dimensions Defined

The second of the four Core Dimensions—EMPATHY—is often the most misunderstood and perhaps misaligned. A common definition of empathy is “standing in the other person’s shoes,” and although I’d love to quote Atticus Finch all day and his advice to daughter Scout in To Kill a Mockingbird is legend, the EMPATHY we develop with our clients is…

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