Confrontation Without Conflict
Description: Introduction to Progressive Confrontation is most effective when is in conjunction with Introduction to Influencing or when participants need a refresher to improve and practice confrontation skills.
Typical Duration/Time: ˝ day/4 hours
Outcomes/Results:
- define confrontation as different from conflict (effective and ineffective approaches)
- discuss options for confrontation, including negotiation, natural consequences and progressive requests
- practice delivering confrontations
- prepare for a confrontation
- increase options for difficult conversations
- increase ability and effectiveness in confronting issues and problems as they arise
Ideal Audience:
Wide applicability. Great idea for a team development activity or to utilize a short workshop to prepare to deal with real issues. Immediate applicability back on the job.
Ideal for any level of employee, especially those who:
- supervise the work of others
- need to influence across "dotted line" reporting or outside contractors, vendors, clients or volunteers
- are leading an organization or team and want others to follow
- are potential leaders and rising stars
- struggle with communicating effectively and or respectfully